Customer Testimonials
Real customers. Real results. See why homeowners and businesses across Las Vegas trust The Cooling Company for HVAC and plumbing.
What Our Customers Say
We earn reviews through clear communication, clean workmanship, and follow‑through. If something isn’t right, we make it right.
Where Customers Review Us
What Customers Value Most
On‑Time Arrival
We respect your schedule and communicate clearly.
Clean Work Areas
We protect your home and leave it better than we found it.
Upfront Pricing
No surprises—options explained before work begins.
Lasting Results
Reliable performance backed by a satisfaction guarantee.
How We Earn Reviews
- Listen and diagnose: We start with your concerns and perform a full system check.
- Explain options: Clear recommendations with pricing and pros/cons — no pressure, no same-day sales tactics.
- Do the work right: Clean, professional service with verified results. We wear shoe covers, lay drop cloths, and leave your home cleaner than we found it.
- Follow through: We stand behind the work after the visit. If something is not right, we come back and fix it at no charge.
Our Track Record
Numbers do not lie. Here is The Cooling Company's verified track record:
- 787 Google reviews with a combined 4.8-star rating across three locations
- Henderson location: perfect 5.0 stars from 131 reviews
- Zero complaints filed with the Nevada State Contractors Board in 15 years
- Zero disciplinary actions — you can verify this on the NSCB public lookup
- BBB A+ rating since accreditation — 14 consecutive years
- 50,000+ service calls completed across the Las Vegas Valley since 2011
We encourage you to verify every claim above. Search "The Cooling Company" on the NSCB website, BBB.org, or Google.
What Makes Our Reviews Different
Many HVAC companies in Las Vegas offer incentives for reviews — gift cards, discounts on future service, or entry into drawings. We do not. Every review we receive is earned through the quality of the work, not a transaction. Our technicians are paid hourly, not on commission, so the service you receive is based on what your system needs — not what generates the highest sale.
Loved Our Service? Share Your Story
How can I verify The Cooling Company's reviews are real?
Every review on our Google Business Profile, Yelp, and Nextdoor pages is from a verified customer. Google and Yelp both have automated systems that filter fake reviews. You can also check the Nevada State Contractors Board for our complaint history — zero complaints in 15 years speaks louder than any individual review.
Why does The Cooling Company have three Google listings?
We maintain three Google Business Profile locations to serve the Las Vegas Valley efficiently: Las Vegas (4.8 stars, 536 reviews), Henderson (5.0 stars, 131 reviews), and Summerlin (4.9 stars, 120 reviews). Each location dispatches technicians to nearby communities for faster response times.
What should I do if I had a negative experience?
Call us directly at (702) 567-0707. Our owners, Wellington and Joanna Santana, personally review every customer concern. If we made a mistake, we fix it — no questions asked. We would rather make it right than have you walk away unhappy.
Ready to See Why Las Vegas Trusts Us?
Call (702) 567-0707 or contact us online to schedule service. Experience the difference that 787 five-star reviews are built on.