Frequently Asked Questions

Find Answers to Your Questions


Yes. All our parts for repairs and services come with a 1-year labor and parts warranty unless you are a part of The Comfort Club, which in that case you have a lifetime warranty on both repairs and labor for any work we do as long as you are active in the club. It’s pretty incredible, we know. For new equipment, we have different parts and labor warranties for each series of equipment. Check out replacement pages for more information about specifics on warranty, or just reach out to one of our representatives.

Most residential installations are completed in one day. Commercial installations can vary depending on the size of the project.

Yes, typically we can offer same day service for estimates, repairs, tune-ups, duct cleaning and other HVAC services. Our regular hours are between 8 a.m. and 5 p.m., however, we also have technicians available for emergencies 24/7. Our technicians can come out to install your unit within a week of your scheduled estimate.

SEER is the Seasonal Energy Efficiency Ratio. A concept commonly used when measuring a central air conditioning system efficiency. When the SEER is high, it means the unit is being very efficient, as contrary to when the SEER is low, it might mean there are system issues or something preventing the unit from working to full capacity.

Heat Seasonal Performance Factor. This is a measuring unit for a heat pump heating efficiency. As with the SEER, the higher the HSPF the better the efficiency.

AFUE rating is a measurement unit used to determine the efficiency levels of a gas furnace converting fuel to energy. The higher the number, the better. The best you can get in today’s market can go up to an AFUE of 95.

EER stands for Energy Efficiency Ratio. It is a measurement unit that determines how a cooling system operates when the outdoor temperature is at a specific level. You want this to be as high as possible, as it means better efficiency.

Current technologies make it possible for the equipment to withstand the environment all year round with no major issues. These should never be covered by any means!

It is advised to keep it “auto” since this way the fan will only go on when the temperature requires it. This will keep your unit more efficient.

It is possible to do so. However, allow space to the unit so the airflow doesn’t get blocked. If by any means the airflow gets blocked, the unit could overheat and lead to other and possible major issues.

Indeed! Units are forever and ever attached. This means that if you engage two different units, they might not work efficiently, and this could affect not only your cooling and/or heating system, but also your energy bills! And of course, we don’t want that!

Our technicians strive to supply our customers with the best possible system to match their needs. Our comfort experts take into account all factors for your family such as: square footage, insulation of the house/apartment/facility, body heat and any other heat-producing factors.

About Us

You see, we really aren’t. We just refuse to cut corners like most of the other guys. Our work is backed by tremendous warranties and guarantees because we truly do go the extra mile. From your very first interaction with our team to every interaction moving forward, we do our very best to do everything in our power to make sure that taking care of your indoor home comfort is something that is smooth and enjoyable. We guarantee that you will see the value in the details and care that we provide our customers. Truly unparalleled service.

We really believe that helping people is the most important. We love what we do and we love who we get to do it with and who we get to do it for. There truly is nothing more special for us than being able to help a family in need of living in a more comfortable home. Most people do not realize how much an air conditioner affects your comfort and even your health. We are a group of passionate individuals who believe people deserve quality, fair, and honest HVAC services; we are here to provide them.

We have won countless awards and accolades from places such as Yelp, HomeAdvisor, Angie’s List, the Better Business Bureau, and more. We are proud of all of those. We are proud of the work we’ve done and the work we get to do on a day to day basis. The single most significant accomplishment is hard to pinpoint. Our team has been able to conquer new heights and continues to revolutionize how people see the HVAC industry. Most importantly, we love that we continue to raise and set the bar for how Las Vegas residents get service done to their air conditioner. We are proud to change the ways of heating, ventilation, and air conditioning.

At The Cooling Company, we are much more than just an air conditioning and heating company. We pride in calling ourselves a family because we look out for each other and our customers in a way that we would for those we love most, our family. We get the pleasure of spending a lot of time together and after working together towards common and shared goals, we truly start to become and act like a family. Our family is the most important thing to us. We are just lucky we get an extra big one.

Transparency, Compassion, and Courage. In a world of constant change, we feel that our core values ring true to larger, deeper messages beyond those of just HVAC. Transparency drives for a lot of what is needed in the world in interpersonal relationships as well as with businesses to their customers, especially in the HVAC industry. We are committed to being clear, honest, and trustworthy with our clients and we like to call that a commitment to transparency. Next, we have compassion. The ability to care and love for another human being is important to us. We truly believe that we get to love those around us and spread love in everything we do. Lastly, courage. It is important to us that our customers and employees act with courage. In a world where it is more important than ever to live in your truth and stand for what you believe, we want everyone to act with integrity and have the courage to do so. Sometimes, the things we fear most are the things we need to overcome to get to the next level. At The Cooling Company, we are honored to operate in such a way that allows our team and our customers to be proud of everything we do.

A/C Repair

You should give us a call whenever you start hearing strange noises or getting new smells coming from the unit. Other reasons might include warm air blowing while using A/C or utility bills dramatically increasing when your usage habits have not changed.

If you’d like to check a few things before calling us, you may start by checking there’s not any blockage in the furnace, check if the unit is actually on and set to a cycle-provoking temperature. You may also check the thermostat, it may be that it is running out of batteries or experiencing connection issues. Note if something seems unusual about the smells, looks or sounds and let us know immediately If you are unsure what to do, it may be best to leave your system off until a technician makes it out to your home.

The temperature of your A/C system will depend on the temperature of the air entering in. Ideally, the air coming out of your vents should be between 15 and 20 degrees cooler than the air entering the return ventilation path. Keep in mind these ranges may vary depending on the humidity in the air. Always wait at least 20 minutes since the unit started working to compare the levels of cooling.

A/C systems are closed systems. The refrigerant should not escape from the unit! If you do have a leak, call us right away at (702) 567-0707, and we’ll be more than glad to help you! It is a common misconception that systems must be recharged once a year. Typically this is recommended by companies who do not install the equipment correctly and do not ensure completely sealed systems during a new installation.

Typically, a frozen A/C unit is suffering from the restricted airflow. What you can do right away after noticing is checking the filter! You may have accidentally blocked the air return or may be suffering a refrigerant leak. Give us a call and we’ll help you through this. Before having someone come out to your home to check out your challenges, make sure to turn off your system and allow it to thaw.

All equipment requires a professional tune-up at least twice a year to ensure they’re working at full capacity and to fix any small issues that may turn into major problems if not noticed and taken care of. Like recurring maintenance you would do to a vehicle or boat, your HVAC system requires similar maintenance and upkeep to ensure peak performance.

A replacement is highly advised if your equipment is older than 13 years old. Like most technology, HVAC equipment ages. As it ages the efficiency dramatically decreases. New, more efficient equipment is constantly being introduced to the marketplace. To ensure that you are getting the most efficiency and comfort from your HVAC system, it is recommended to keep your system operating at a minimum 14 SEER. We are a huge fan of a minimum of 16 SEER as we know that technology is moving at an incredibly fast rate. If you have any doubts let us know and give us a chance to check it out. We’ll be sure to give our best recommendations and all available options. It’s important to us when considering whether to repair or replace your system, that you make the best investment for your home or business. Schedule today on our website or call us at (702) 567-0707 to learn more.

We can help you get your replacement parts! Give us a call today at (702) 553-4189 or check out the SHOP section of our site. Depending on the part you’re looking for, we may have it in stock or refer you to someone who can help you


A new system can save you a lot of trouble, and a lot of money! New systems can be up to 60% more efficient than old ones. Your energy bills will do down, and your indoor comfort challenges will disappear. Reach out to us today to learn more about the benefits of a new comfort system.

Our comfort experts will assist you in choosing the right system for you and your family anytime you want! We will perform a complete assessment of your home and comfort needs to ensure we’re giving you the best of the best! Just give us a call today at (702) 567-0707 and schedule an appointment with one of our comfort specialists.

Almost all furnaces use a fossil fuel like oil, propane, or natural gas in order to produce heat. The furnace air handler forces unheated air past burners that produce flames from the gas or oil; this component is often referred to as a heat exchanger. Heated air is then carried throughout the home through the duct system. The thermostat then takes care of ensuring that the temperature is controlled and set to your desired comfort temperature.

If your furnace is older than 10-15 years you might want to consider a new one. Besides the great technological improvements done over the course of the last decade, it can also lower your bills and give you a healthier environment.

If your furnace is older than 15 years you might want to consider a new one. Besides the great technological advancements done over the course of the last decade, it can also lower your bills and give you a healthier indoor air quality. Replacing your HVAC system is a large investment so it is important you do your due diligence to ensure you get the perfect comfort system for your needs.

If your furnace is older than 10-15 years you might want to consider a new one. Besides the great technological advancements done over the course of the last decade, it can also lower your bills and give you a healthier environment. Signs telling it’s time to check on it may include:

  • an increase in utility bills
  • uneven heating
  • humidity and comfort problems
  • frequent cycling
  • frequent repairs
  • rust or corrosion
  • unusual or loud noises
  • a flickering or yellow pilot flame

When in doubt, give us a call at (702) 567-0707 and we’ll make sure to get you up and running in no time!

As a general number, you can be expecting something between $3,000.00 and $6,000.00 for the furnace. This is an investment you want to do! It will improve the quality of your home comfort, help with your allergies and asthma symptoms, and you’ll keep your house cozy and nice in those harsh winter months.


A proper ventilation system will keep air flowing evenly throughout your home it will help in temperature regulation, prevent a buildup of viruses and bacteria, and will prevent worsening symptoms of asthma and allergies. Indoor air quality systems are also known to help prevent odors around the house. If you want to learn more about the benefits of an indoor air quality system and proper air regulation give us a call today!

HVAC systems require a properly designed ventilation system to run efficiently and at peak performance all year long. Often helping with indoor air quality challenges, a proper ventilation system can be designed to fit all of your indoor home comfort needs. Need to control comfort differently in different rooms of the home? Let us show you how!

Dirt and other particles coming from outside air are removed by the filter. In order to maximize the number of particles, odors, and unwanted bacteria in the home, we recommend upgrading to a high-efficiency indoor air quality filtration system such as the Lennox PureAir Healthy Climate Photocatalytic Oxidation Units. Sounds pretty fancy, we know Give us a call and we’ll tell you all about it!

A ventilation system with heat recovery will greatly reduce your energy consumption. The energy won from the extracted air is approximately 15 – 20 times greater than the energy consumed by highly efficient motors of the ventilation device.

When cold outside air is heated to room temperature its relative humidity drops and the air feels dry. Homeowners have often resorted to additional humidity and control equipment to monitor precise indoor home comfort. With the powerful indoor comfort technology made by Lennox, we are able to help design a comfort system that meets all of your comfort preferences.

Split Systems

If your current system has been up and running for at least 15 years and you’ve been facing lots and lots of unwanted repairs, you may want to bring a stop to the headaches and upgrade your indoor home comfort with a new, central HVAC system installed by The Cooling Company. With the latest technologies, the efficiency is up to 60% higher than older ones! Bills will go down and your indoor home comfort will increase. We’d love to share with you all the ways we can WOW you with your new HVAC system.

A split HVAC system is also called a central heating and A/C system and consists of two units, one that is indoor and another one outdoor. Depending on the type of system this could be a combination of condenser, furnace, and coil or heat pump and air handler. We’d love to help you find out which system your home is designed for and help you find a fit today! Did you know you can also reach us by email? Contact us today. Our team is happy to help!

The split system is mainly composed of two units, one outdoor and another one indoor. It also includes a thermostat, the filtration or humidity control systems, and all the necessary ductwork to provide the best distribution of temperature across your home or facility. This is just the beginning. There is quite a bit more you can do to customize your system. We’d love to show you how!

This question can be answered in two main ways, equipment-based, it is just two different systems in which one includes two units (one indoor and one outdoor) and another one which is all included. The space-based answer is more related to how much space do you have in your home or facility, keeping in mind a split takes up more space than a packaged unit.

Packaged Units

A packaged unit is an all-inclusive system that is able to move hot air from one place to another in the winter in order to create a good environment, and able to do the same with cooling in hot summer months. The compact design and roof installation allows packaged units to be a go-to choice for many homeowners as it is a convenient solution when considering a new indoor comfort system.

Air Ducts Replacement

There are a number of factors that determine whether you can clean or need to repair your air ducts. These factors can range from the material ducts are made of to the sources of actual problems (dust, particles, you name it!).When in doubt, give us a call! We can gladly check your ducts and offer the best solution based on your issue. Schedule today online or via phone through (702) 567-0707.

We know! A complete replacement of the air ducts at your house may seem extreme, but keep in mind this is to ensure the best possible efficiency from your HVAC unit. There are several issues that can be fixed by replacing the air ducts like

  • Poor Indoor Air Quality
  • Uneven Performance
  • Stress on HVAC Equipment

There are a number of factors that determine whether you can clean or need to repair your air ducts. These factors can range from the material ducts are made of to the sources of actual problems (dust, particles, you name it!).When in doubt, give us a call! We can gladly check your ducts and offer the best solution based on your issue. Schedule today online or via phone through (702) 567-0707.

The process of replacement could vary depending on the size of your house. Schedule an appointment so we can help you out!

HVAC Maintenance

All equipment requires a professional tune-up at least once a year to ensure they’re working at full capacity and to fix small issues that may turn into major problems if not noticed and taken care of.

Preventive maintenance work to prevent future issues. The tech will basically inspect the furnace is able to perform at its best and ensure it is safe for it to do so. The tech will also ensure the CO levels in the furnace are acceptable and safe.

12-point is about making sure the unit is fully working at its best and there are no safety concerns. A 21-point is highly specific to the unit efficiency.

HVAC cleaning is crucial to prevent worsening symptoms of asthma, allergies or any other illness that could potentially lower your life quality. It is important that the air quality at every house ensures a healthy life for its users.

Indoor Air Quality

“Indoor air quality,” or IAQ mainly has to do with the number of pollutants inside, but it’s also determined by humidity and ventilation levels. An investigation has found that concentrations of pollutants can be up to 100 times higher indoors than outdoors.

No. Filters are made according to the need of the household, one of the most important factors when buying a new filter is sensitivity to allergens. The more sensitive a person is to allergens, the higher the efficiency of the filter has to be.

There are many factors causing indoor air pollution, and they cannot be completely avoided, for example, carpeting, furniture, cleaning agents, personal care products.

Clean air makes life better. If you suffer from allergies or asthma it drastically changes your life quality, as it makes it easier to breathe. By removing pollution from the air, particles, and viruses, there’s no doubt health will get better.

Poor indoor air quality can be the cause of numerous health issues. Investigation reports that as many as half of all illnesses are caused or aggravated by indoor air pollution.

While it is impossible to keep air 100% clean, there are ways in which you can reduce pollution, and luckily, it can be done by you! For example:

  • Store any household cleaners, and if possible, keep them outdoors
  • Clean and vacuum at least once a week
  • Regularly wash bed linens and stuffed toys
  • Keep windows closed when pollen, pollution, and humidity levels are high
  • Have your HVAC system regularly inspected (at least once a year)

Air Ducts Repair

Clean air ducts will keep your house free of allergens or particles that could potentially affect you, your family’s and even your pet’s health.

It typically takes 2 technicians between 2 to 5 hours to clean a standard size home.

We recommend cleaning every 3-5 years. But keep in mind that If someone in the house suffers from asthma, allergies, or any other respiratory concern, it can be more frequent.

It is important to work with good reputation companies. At The Cooling Company, we make sure you don’t have any issues regarding your safety or your health. Leave the tough work to us! We got you!

Still have questions?

Our Office Support team would love to solve your questions! Need a technician’s help? Call us! Schedule today!