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CareersFrom Our Family To Yours
At TCC, we know that we’re not only part of a team, but we’re also part of a family. And it just so happens that our family is made up of passionate individuals who love the work they do. From the technicians that visit your home to the office staff who always answers your calls with a smile, we couldn’t be more proud of our family. We’re all dedicated to making your experience with TCC exceptional, every step of the way.
Our team is made up of certified professionals with years of experience in the HVAC industry. From senior leadership to our technicians in the field, each member brings a wealth of knowledge, expertise, and a passion for delivering exceptional service. We believe that our team’s skills and dedication are the backbone of TCC’s success, ensuring that every project is handled with the utmost professionalism and care.
Team Bios
Get to know the individuals behind TCC. Each team member has a unique story and specialty, from HVAC repairs to customer service, making our company strong and reliable.
Joanna Santana
Co-CEO and CFO
Joanna is the backbone of The Cooling Company and a driving force behind its continued growth and success. Her entrepreneurial spirit and inspiring immigrant journey embody the American dream. With a background in finance and business leadership, she ensures TCC operates with precision, dedication, and a focus on delivering the highest level of comfort to every customer. Alongside Wellington, Joanna tirelessly works to uphold family values, building a company culture rooted in integrity, service excellence, and customer satisfaction. Outside of work, Joanna is passionate about empowering others, promoting community involvement, and embracing life with her family.
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Wellington Santana
Co-CEO and CFO
Wellington moved to the United States to build a better life for his family, guided by the principles of hard work and perseverance. As Co-CEO and CTO of The Cooling Company, he brings a wealth of technical expertise and a commitment to innovation. Wellington founded TCC with a vision of creating a business where quality, family values, and customer relationships come first. He continues to lead the team with a hands-on approach, ensuring that every service is delivered with care and precision. When he’s not focusing on delivering comfort solutions, Wellington enjoys sharing his knowledge, mentoring the next generation of HVAC professionals, and spending time with his family.
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Marco Rendon
Installer
Marco has been an integral part of The Cooling Company since nearly its early beginnings. As one of the top installers at TCC, he takes immense pride in his craft and finds fulfillment in delivering exceptional service to customers and addressing their HVAC needs. Being part of a team where every member is respected and valued enhances his dedication to his work. Outside of work, Marco enjoys staying active and cherishes quality time with his family.
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Justin Chavez
Technician
Justin enjoys the family-friendly environment at The Cooling Company and takes pride in providing exceptional service to customers. His favorite part of the job is diagnosing and solving the issues that air conditioning units present, finding satisfaction in resolving complex problems and ensuring customer satisfaction. In his free time, Justin loves playing video games, from classic titles to the latest releases.
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Norma Medina
Dispatcher
Norma is a dedicated Dispatcher at The Cooling Company, embracing her role with enthusiasm and fulfillment. Being part of this family-owned business gives her a strong sense of joy and belonging, making TCC feel like a second family. During her time here, Norma has gained valuable knowledge and has been supported in both her personal and professional growth. She treasures the opportunities for growth and success at TCC and looks forward to retiring with cherished memories and lasting happiness. Outside of work, Norma enjoys expressing her creativity through art and immersing herself in a good book.
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Edgar Sandoval
Technician
Edgar is a dedicated HVAC Technician at The Cooling Company. He takes pride in being part of TCC due to its family-oriented culture and the wide range of opportunities for professional growth. Edgar’s mission is to educate Nevada homeowners on the importance of their HVAC systems, ensuring their comfort and safety. Outside of work, he focuses on personal growth both mentally and physically by working out, expanding his knowledge of the HVAC industry, and, most importantly, cherishing moments with friends and family.
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Johanna “Joey” Bobeck
Dispatcher
Joey serves as a dedicated Dispatcher at The Cooling Company, bringing valuable experience and enthusiasm to a team that feels like family. After spending a year in the HVAC industry before returning to TCC, Joey appreciates the supportive environment where everyone is valued and respected. Committed to contributing to the company’s success and fostering strong relationships with both colleagues and customers, Joey finds fulfillment in being part of TCC’s journey. In downtime, Joey enjoys reading and exploring creativity through 3D printing, which provides a perfect balance of relaxation and innovation.
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Jad Fayad
Technician
Jad is a dedicated HVAC Technician at The Cooling Company, bringing a passion for hands-on work and building connections with people. With about six months in the HVAC industry, he has embraced every moment, enjoying the challenges and interactions that come with the role. Outside of work, Jad loves hiking in mountainous areas and playing various sports, often sharing these activities with his family. As a devoted family man, he finds joy in spending quality time with loved ones while pursuing his hobbies.
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Edgar Omar
Warehouse
Edgar is an experienced warehouse manager with two years in the HVAC industry and over 20 years in retail. Seeking a new challenge, he joined TCC and quickly became an integral part of the team, running warehouse operations with dedication. He appreciates TCC’s friendly, family-oriented culture and feels inspired by the company’s growth and supportive environment. A family man at heart, Edgar enjoys barbecuing for his kids and cheering for the Dodgers. In his free time, he stays active and indulges his love for baseball.
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Our Mission
Comfort Delivered with Every Visit
At TCC, your comfort is at the heart of everything we do. From the moment you reach out to our team, we’re committed to making your experience seamless, positive, and hassle-free. Our mission is to go above and beyond to ensure that every service, whether it’s a routine maintenance check or a complex installation, is carried out with precision, care, and attention to detail.
Reliability, punctuality, and attention to detail—these are the principles that drive us. We don’t just meet industry standards; we set them.
Our Service Commitment
We understand that inviting someone into your home or business is a matter of trust. That’s why we strive to make every visit count, ensuring that you feel comfortable, informed, and satisfied with the results.
Certifications and Accolades
Our team is proud to hold certifications from leading industry organizations, reflecting our commitment to excellence and adherence to the highest standards of service. These certifications ensure that every project we handle is done with the utmost professionalism, technical expertise, and compliance with industry best practices.
NATE Certification
Recognized for technical proficiency in HVAC service and installation.
BBB A+ Rating
A testament to our dedication to outstanding customer service and business ethics.
EPA Certified
Ensuring safe and environmentally friendly HVAC practices.
Lennox Premier Dealer
Acknowledging our high standard of service and expertise with Lennox products.
We continue to invest in ongoing education and training to ensure that our team remains at the forefront of HVAC technology and service excellence.
